Privacy Policy

FreshPen (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit fresh-pen.com or shop with us, how we use it, and the choices you have. If you have any questions, contact us at support@fresh-pen.com.

Information we collect

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping and billing address, and order history. If you leave a comment on the site, we also collect the data shown in the comment form along with your IP address and browser user agent to help with spam detection.

How we use your information

We use the information we collect to process and fulfill your orders, manage your account (including membership tier, points, balance, and referral tracking), respond to customer service requests, and improve our store and products. We do not sell your personal information to third parties.

Cookies

We use cookies to keep you logged in, remember items in your cart, and recognize referral links. If you leave a comment, you may opt in to saving your name, email, and website in a cookie for your convenience on future visits. You can disable cookies in your browser settings, though some parts of the site may not work correctly without them.

Payment and order processing

Orders are processed through WooCommerce and our payment providers, including bank transfer, QRIS, and USDT (TRC20) payments coordinated via WhatsApp. Payment details you submit at checkout are handled directly by our payment processor and are not stored on our servers.

Who we share your data with

We share order information with the shipping carriers and payment processors needed to fulfill and deliver your order. If you request a password reset, your IP address is included in the reset email.

How long we retain your data

We retain account and order information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

If you have an account on this site, you can request an exported copy of the personal data we hold about you, or request that we erase it, subject to any data we are required to keep for administrative, legal, or security purposes. To make a request, email support@fresh-pen.com.

Related policies

This Privacy Policy works alongside our Terms of Service and Refund and Returns Policy, which cover how orders, payments, shipping, and returns are handled.

Contact us

If you have any questions about this Privacy Policy, please contact us at support@fresh-pen.com.